Privacy Policy
Effective Date: 01-07-2024
Amanah Travels respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our website or use our services.
- Information We Collect
We collect both personal and non-personal information to provide you with travel services and improve your experience on our website.
Personal Information
Personal information refers to data that can be used to identify you, such as:
- Name
- Email address
- Phone number
- Address
- Passport and visa details
- Payment information (credit/debit card details)
- Travel preferences (e.g., seat preferences, meal preferences)
We collect this information when you:
- Make a booking on our website or through customer support.
- Subscribe to our newsletter.
- Contact us for customer service.
- Participate in surveys or promotions.
Non-Personal Information
Non-personal information refers to data that cannot directly identify you. We collect this through:
- Cookies: Small data files stored on your browser to enhance your user experience.
- IP Address: To understand website traffic patterns and improve website performance.
- Browser and Device Information: To tailor our website’s functionality to your device.
This information helps us improve our website and personalize your user experience.
- How We Use Your Information
We use your personal and non-personal information for the following purposes:
- To Process Bookings: To complete and manage your travel bookings, including flight reservations, hotel bookings, vacation packages, and related services.
- To Communicate: To send you confirmation emails, updates, and notifications about your bookings, as well as respond to your inquiries or requests.
- For Marketing: With your consent, we may send promotional offers, travel tips, and newsletters that may interest you. You can opt out at any time.
- To Improve Our Services: To analyse customer usage and improve our website, products, and services.
- For Legal and Compliance: To comply with applicable laws, regulations, and legal processes.
- Sharing Your Information
We value your privacy and ensure that your personal information is only shared in ways necessary for fulfilling your travel needs or as required by law.
Third-Party Service Providers
We may share your information with trusted third-party service providers, such as:
- Airlines
- Hotels
- Visa agencies
- Payment processors
- Tour operators
- Activity Suppliers
These third parties use your information solely to fulfil the services you’ve requested, such as booking flights, accommodations, and activities.
Legal Requirements
We may disclose your information if required by law, such as to comply with a court order, legal process, or government request, or to protect our rights, property, and safety.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences, deliver personalized content, and provide a secure website experience. You can manage or disable cookies through your browser settings; however, disabling them may affect the functionality of our website.
- Data Security
Amanah Travels is committed to safeguarding your personal information. We use appropriate security measures, such as:
- Encryption of payment transactions.
- Secure socket layer (SSL) technology to protect data transmitted through our website.
- Regular system monitoring to detect potential threats.
However, no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
- Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
- Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data in certain circumstances, such as if it’s no longer necessary for the purposes for which it was collected.
- Data Portability: You can request to receive your data in a structured, commonly used format, or have it transferred to another service provider.
- Opt-out of Marketing: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
- International Data Transfers
As a global travel provider, Amanah Travels may transfer your personal information to third parties or servers located outside your country of residence, including to countries that may not have the same data protection laws. In such cases, we take appropriate steps to ensure your data is protected in accordance with this Privacy Policy.
- Children’s Privacy
Amanah Travels does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it.
- Third-Party Links
Our website may contain links to third-party websites or services. Amanah Travels is not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and we encourage you to review our policy periodically. Your continued use of our website and services after changes are made will indicate your acceptance of the updated policy.
- Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
- Email: info@amanahtravels.com
- Phone: +971 529564438, +91 9087224999
- Address: Dubai, UAE | India
By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.
